Privacy Policy

1. Introduction

Poel AI ("we," "our," or "us") respects your privacy. This policy describes how we collect, use, and protect your information when you use our website and services, including our CRM platform and messaging features.

2. Information We Collect

We may collect information you provide (name, email, phone, company), usage data, and device information. When our clients use messaging services, we process phone numbers and message content as necessary to deliver those services.

3. How We Use Your Information

We use your information to provide and improve our services, communicate with you, send transactional and service-related messages (e.g., appointment reminders, account notifications) where you have opted in, and comply with legal obligations.

4. Messaging and Consent

If you receive SMS or other messages through our platform, you have opted in (e.g., via a form or keyword). You can opt out at any time by replying STOP. Message and data rates may apply. We do not sell your phone number for marketing.

5. Sharing and Disclosure

We may share information with service providers (e.g., messaging carriers) necessary to operate our services, or when required by law. We do not sell your personal information to third parties for their marketing.

6. Security and Retention

We use reasonable measures to protect your data. We retain information as long as needed to provide services and as required by law.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, or to object to or restrict processing. Contact us to exercise these rights.

8. Contact

For privacy questions or requests, contact us at info@poel.ai.